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Frequently Asked Questions

We’re here to help, find the answer to your questions

Getting started

How I can download Gmoneytrans App?

You can download our app directly from the Google Play or App Store.

How to add money to GmoneyPay Account?

Direct Debit
• select direct debit
• select your direct debit account
• type the amount you wish to top up
• enter the 6 digit pin code
Bank Transfer
• select bank transfer
• your virtual account number is shown
• transfer the amount you wish to top up to shown virtual account number and shown bank
Cash Deposit
• select cash deposit
• your virtual account number is shown
• visit to the nearest bank and ask them to deposit cash or go to LOTTE ATM and deposit your cash to the given virtual account number

How to send money abroad?

You can send money globally in easy and fast way.
• select the receiver if you have already entered receiver profile below or
• type the amount you wish to send or receiving amount 
• choose the sending type method (direct debit/GmoneyPay Account)
• press next
• type your 6 digit pin code
• press done

How to make domestic transfers?

You can make domestic transfer easily and fast using GmoneyPay Account.
• select domestic transfer form main menu
• select the receiver Korean bank account
• type the receiver Korean bank account number
• type the amount you wish to transfer
• type any message you wish to send receiver (optional)
• type any message you wish to send sender (optional)
• type the 6 digit pin code 
• press done

ATM Withdrawal

You can withdraw the balance from any ATM you wish when you are in need of hard cash.
• select ATM withdrawal option from main menu
• enter the amount you wish to withdraw
• type your 6 digit pin code
• a code is displayed in your GmoneyPay App
• select the convenience store ATM
• go to the selected convenience store ATM
• press the code displayed 
• money is withdrawn automatically

How to top up balance in your mobile with Gmoneytrans App?

You can top up any mobile phone from anywhere using GmoneyPay account.
• Select mobile top option from the main menu
• Select nationality of mobile holder
• type mobile number or choose from contact
• select the network provider
• enter the top up amount you want to recharge
• enter your 6 digit pin code 
• press done

How to check transactions history?

You can check your transaction history of scheduled global send, scheduled domestic send, global send, domestic send and ATM withdrawal history from desired period. Meanwhile, you can also check the transaction status whether transaction is processing, payment ready, paid or refunded.
• select transaction history from main menu
• select the period you want to see
• select the desired transaction type you want to see
• select transaction status 
• press search

What is «Scheduled Top Up»?

You can schedule your GmoneyPay Account to automatically top up on the desired date and remain stress free. For schedule top you need to register direct debit account first.
• select scheduled top up from main menu
• select direct debit bank 
• enter the amount you wish to top up 
• enter the date you wish to top up 
• enter the end date you wish to stop the schedule 
• enter 6 digit pin code
• press done

What is «Scheduled Global Send»?

You can easily schedule weekly, monthly remittance to your family, friends back home for family support or loan instalment. On the desired date automatic remittance would be made from your account making your job stress free.
• press scheduled global send from the main menu
• select your pre registered direct debit account
• enter the information of receiver name, receiving amount, sending date, end date you wish to stop schedule
• enter the payment type, sending purpose, source of fund and reference if available
• confirm the entered receiver information 
• enter the 6 digit pin code 
• press done

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